Shipping / Returns
TERMS OF SALE
By placing an order with Warren James, Inc. (“Warren James”) , you are (i) offering to purchase a product, (ii) representing that you are of legal age to form a binding contract, and (iii) representing that all information you provide to us in connection with such order is true and accurate and you are an authorized user of the payment method provided. The receipt by you of an order confirmation does not constitute Warren James’s acceptance of an order. We retain the right to refuse any request made by you.
Prior to Warren James’s acceptance of an order, verification of information may be required. Warren James reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from Warren James, for any reason whatsoever. Warren James reserves the right to limit the number of items ordered and to refuse service to you without prior notification. In the event that an item lists an incorrect price, either due to typographical or other error, Warren James shall have the right to refuse or cancel any such order placed for the incorrect price, regardless of whether the order is being or has been processed. If payment has already been made or if your account has already been charged for the purchase and the order is cancelled, Warren James shall credit your account in the amount of the incorrect price.
The risk of loss and title for product(s) purchased by you pass to you upon our delivery of the product(s) to the carrier.
REFUND & RETURN POLICY
If for any reason you are not completely satisfied with your purchase, we accept returns. For domestic purchases, we accept returns within 21 days of the original purchase. For International returns, we accept returns of unworn items within 21 days of delivery. Merchandise must be unworn, unwashed and in its original condition with all tags attached.
If you would like to return an item, please email us at email@example.com. You will be responsible for shipping the item back via a tracked mail carrier. We do not reimburse for the postage required to return.
All refunds will be credited back to the original form of payment. Shipping costs are not refundable.
If you do not see an answer to your question above or if your order has not yet been fulfilled, please contact us firstname.lastname@example.org and our team will be in touch.
DAMAGED PRODUCT OR WRONG ORDER
If your order is damaged or you received a faulty product, you are eligible for either a refund or re-shipment of your product. All requests must be made within 30 days of delivery.
INCORRECT SHIPPING ADDRESS
If you entered an incorrect shipping address, please notify us of the requested change immediately. We are only able to make changes to your shipping address prior to shipping your order. We cannot offer a refund if you notify us after the order has been shipped to the original address.
If you made a mistake in your order, please notify us of the requested change immediately as the production of your order often will begin on the same day you placed the order. We are only able to make changes to your order prior to production.
Warren James monitors returns to identify potential misuse or abuse of our return policies. We flag customers who meet our criteria for excessive returns. Customers who are flagged may be subject to our review, and revocation of standard customer return policies. We reserve the right to refuse service to anyone.
All features, specifications, products, prices of products and services, discounts, promotions and offers described on our Services are subject to change at any time, and we reserve the right to make changes to them without notice to you. We reserve the right, without prior notice, to limit the order quantity on any product and/or refuse service to any customer. We have made every effort to display as accurately as possible the colors of our products that appear on the Web site; however, the actual color you will see will depend on many factors, including your computer, and we cannot guarantee that your computer will accurately display our colors. Products are available while supplies last. All prices and products advertised are subject to change. All prices displayed on the Services are quoted in U.S. dollars.